Terms of Service

1. Scope of Agreement

These terms govern the use of the AP IT Services website and technical services provided under executed Statements of Work (SOW) or Service Level Agreements (SLA).

2. Intellectual Property Rights

Upon full milestone payment, 100% intellectual property, source code repositories, database schemas, and custom software assets are assigned exclusively to the client.

3. Managed IT Support SLAs

Service level response windows for 24/7 managed IT support and NOC incident triage are specified within individual client retainer contracts (~15-30 min critical average target).